Refund & Returns

Refund & Return Policy

At Rufelo, every item is thoughtfully prepared and quality-checked to ensure you receive the best experience possible.

📦 All Sales Are Final

Due to the nature of our products and the standards of hygiene and safety we uphold, we do not offer refunds on any purchases. This includes, but is not limited to, skincare tools, silk accessories, supplements, sale items, and gift cards.

We kindly ask that you review your order carefully before completing your purchase.

 

 

✉️ Damaged or Incorrect Items

If your item arrives damaged, defective, or significantly different from its description, please contact us within 48 hours of delivery at support@Rufelo.store with your order number and clear photos of the item.

In such cases, we will be happy to offer a replacement or store credit at our discretion. Items must remain unused and in original packaging for eligibility.

 

 

❗ Important Notes

  • We do not accept exchanges, returns for change of mind, or refunds.

  • All shipping fees are non-refundable.

  • Unauthorized returns or packages sent without prior approval will not be accepted.

 

 

We appreciate your understanding as we maintain the integrity and luxury standard of our products. For any further questions, feel free to contact our support team at support@Rufeo.store.