FAQ

What is your return policy?

All sales are final due to hygiene and safety standards. We only offer replacements or store credit for items that arrive damaged. Please see our Terms of Service for full details.

What payment methods do you accept?

We accept all major credit/debit cards, Apple Pay, and PayPal

Can I modify or cancel my order after placing it?

We begin processing quickly, so changes or cancellations aren’t guaranteed. Contact us ASAP at support@rufelo.com.

Do you ship internationally?

Yes, we ship to over 200 countries. Some exclusions apply. See full shipping details in our Terms of Service.

How long does shipping take?

Delivery takes 10–15 days (excluding a 1–3 day processing time). Customs delays may occur. see more details in our Shipping & Delivery Page

Do you offer free shipping?

Yes! Rufelo proudly offers free shipping on all orders $90+

How do I find my size?

No sizing needed for this product! But feel free to email support@rufelo.com if you need help with fit-based items.